Shipping Policy

This is the most current shipping policy.

At PocketClinician, we understand the importance of getting your order to you as quickly and securely as possible. Below is our shipping policy detailing how and when we ship our products.

1. Shipping Timeframes

PocketClinician has a dedicated stock handling and shipping team.

  • Guaranteed Shipping Time: If you order before 12pm, your order will be shipped on the same day, excluding weekends and bank holidays. If you order on a weekend or bank holiday, your item will be shipped on the next working day.

  • Extenuating Circumstances: In the rare event that orders cannot be shipped on the same day or next working day, we guarantee to ship your order within 3 working days.

2. Shipping Method

All orders are shipped using Royal Mail Tracked 48 to ensure your package reaches you safely and securely.

  • Delivery Time: Royal Mail Tracked 48 typically delivers within 2 working days from the dispatch date.

Once your order has been shipped, you will receive an email notification with your tracking number, allowing you to follow your package's journey to your door.

3. Shipping Costs

Shipping costs are displayed at checkout.

4. Order Tracking

After your order has been shipped, you will receive a confirmation email containing your Royal Mail tracking number. You can use this tracking number to monitor the progress of your delivery via the Royal Mail website.

5. Delays

While we do our best to ensure timely delivery, unforeseen circumstances (e.g., postal strikes, weather disruptions) may occasionally cause delays. We appreciate your understanding and patience in such cases.

6. Contact Us

If you have any questions about your order or need further assistance with tracking, please feel free to contact us at:

  • Email: pocketclinician@outlook.com

  • Phone: 0(+44)7760654647

Thank you for choosing PocketClinician! We appreciate your business and will do our best to ensure your order is shipped quickly and safely.