Returns Policy
This is the most current returns policy that outdates any previous returns policy.
At PocketClinician, we aim to ensure your complete satisfaction with our products. However, if you encounter any issues with your order, please refer to the policy below.
1. Damaged or Faulty Items
If your order arrives damaged or faulty, we sincerely apologise for the inconvenience. You are entitled to request a replacement. Please follow these steps to return a damaged item:
Notification: Contact us within 14 days of receiving your order at pocketclinician@outlook.com with your order number, a description of the issue, and photos of the damaged item(s).
Return Process: Once we verify the damage or fault, we will provide instructions on how to return the item. We will cover the cost of return shipping.
Replacement: Upon receiving the returned item, we will send out a replacement product at no additional cost to you.
2. Non-Damaged or Faulty Items
We encourage you to carefully review your order before completing the purchase. If you decide you no longer want a purchased product, you need to let us know within 14 days of receiving the goods. A full refund will be provided. Downloadable products are non-refundable in all circumstances.
3. Exchanges
We do not offer exchanges for items.
4. Contact Us
If you have any questions or need assistance with a return or replacement, please do not hesitate to contact our customer service team:
Email: pocketclinician@outlook.com
Phone: 0(+44)7760654647
By purchasing from PocketClinician, you agree to the terms of this Returns Policy.